CrashBot is a service operated by CRASHBOT LTD, a company registered in England & Wales (company number 17271583), registered address 66 Paul Street, London, England, EC2A 4NA. You can contact us at claims@crashbot.co.uk.
When a driver uses CrashBot to report an incident, we act as a data processor on behalf of the driver's fleet operator, who is the data controller. This means your fleet operator decides why and how the data is used; we process it on their instructions to produce the incident report.
Depending on the incident, this may include:
Solely to create a structured incident report and deliver it to your fleet operator and, where relevant, their insurer, so that the incident or claim can be handled.
The lawful basis is determined by the controller (your fleet operator). This is typically legitimate interests (managing fleet incidents and claims) and the establishment, exercise or defence of legal claims. [To be confirmed with your adviser.]
The completed incident report is shared directly with your fleet operator (and, where relevant, their insurer or claims handler). Once they have confirmed safe receipt of the report and any media, the data is removed from our systems. Behind the scenes the service is delivered through a small set of trusted providers (Meta's WhatsApp Business API, Cloudinary, PDFShift, our email provider and our hosting provider) acting on our instructions, purely to make the service work.
Some of the providers above are based outside the UK. Where data is transferred internationally, it is protected by appropriate safeguards. [Specify — UK adequacy regulations, the International Data Transfer Agreement, or Standard Contractual Clauses — with your adviser.]
Incident data is retained for [RETENTION PERIOD]. Photographs stored with our image provider are deleted after [PHOTO RETENTION / DELETION SCHEDULE]. [Confirm with your adviser and your fleet agreements.]
You have the right to access your data and to ask for it to be corrected, erased, restricted or transferred, and to object to its processing. Because we act as a processor, please direct these requests to your fleet operator; you may also contact us and we will forward them.
We protect data with encryption in transit, access controls and limited, need-to-know access. No system can be guaranteed perfectly secure, but we take reasonable and proportionate measures appropriate to the data we handle.
We are registered with the UK Information Commissioner's Office (registration [ICO REGISTRATION NUMBER]). If you have a concern you can complain to the ICO at ico.org.uk.
Questions about this notice? Email claims@crashbot.co.uk.
These terms govern your use of the CrashBot website at crashbot.co.uk, operated by CRASHBOT LTD ("we", "us"). By using this website you accept these terms.
You may use this website for lawful purposes only. You must not misuse it, attempt to gain unauthorised access, or use it in any way that could damage or disrupt it.
CrashBot helps fleet operators capture road-incident reports from their drivers and deliver them to the fleet and, where relevant, its insurer. Information on this website is provided for general information and does not form a contract for the service.
Booking a meeting or trial through this website is a request to be contacted. It does not create a binding agreement; any trial or paid service is subject to a separate written agreement.
The CrashBot name, branding, content and design of this website belong to us and may not be copied or reused without our permission.
The website is provided "as is". To the extent permitted by law, we make no warranties about its availability, accuracy or fitness for a particular purpose.
To the extent permitted by law, we are not liable for any loss arising from your use of, or inability to use, this website. Nothing in these terms limits liability that cannot be limited by law. [Have your solicitor set the liability position for the actual service in the fleet agreement.]
Our handling of personal data is described in the Privacy Notice above.
These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.
Questions about these terms? Email claims@crashbot.co.uk.